MIXI DEBT RECOVERY

FAQs

Complaints

Mixi Debt Recovery aims to achieve the highest possible standards in all areas of our business, particularly when dealing with our customers and with those we contact regarding collections. There are of course times when things go wrong.



What is Debtor Tracing?

Debtor Tracing is the name we use for finding someone who owes you money. Sometimes people change telephone numbers, or change address and it can make it difficult for you to track them down. Don't worry - we can usually find them. Debtor tracing is all part of the service we can provide, so if the person who owes you money has 'gone missing' we can still help you.



I'm not in the UK, can you still help?

Yes, provided the debtor is based in the UK.



Can your fees be collected from my debtor?

In most cases yes they can, however, we would need to consider the contractual terms where appropriate.



What happens when I have a County Court Judgment against my debtor?

We will discuss with you the various methods of enforcement available to you and help you decide on the most appropriate and effective route.



Do you take people to county court?

We will issue proceedings in your name if necessary. Prior to this happening, our in-house lawyer will discuss with you the litigation process and any potential problems that you may incur with issuing proceedings against your debtor.



What about free debt collection?

For most business debts we can collect your debt effectively free of charge. this is because you have a statutory right to claim debt collection costs and interest from the debtor. We will do all the necessary calculations and will add cost and interest to the debt as the law allows. If the collection is successful you will receive full payment of the original debt plus interest. Debt collection costs can also be added to consumer debts if your terms allow.



What methods do you use?

We are a professional, highly skilled and very experienced debt collection business. We use our knowledge of the law, and our understanding of why debts occur, to reach an agreement with the debtor to pay you what they owe. Our very proactive and comprehensive approach includes telephone calls and visits if required to secure payment of the debt - we do much more than just send a letter! In all cases we are professional, calm, and operate in full compliance or all UK laws and regulations.



What geographic areas to you cover?

We provide our debt collection services UK wide. Predominantly our debt collection services are carried out in the United Kingdom.

MIXI DEBT RECOVERY

Our experts can help you

Risk Free Debt Recovery

We are the most cost effective debt collectors, better than a no win no fee debt collector, there is no fee when we win.

Transparent Charges

In over 80% of the instructions we receive we are successful in recovering payment of your unpaid invoices, you will receive 100% of the invoice sums.

No Win, No Fee

Put simply, if we are unsuccesful, we not charge you for our efforts in trying. It means you can use our services 'risk free'.

Friendly, Supportive Staff

We communicate with customer using terminology they are familiar with, making the process more efficient, comfortable and professional for all parties involved.

Complete Recovery Solutions

The key to successfully resolving debt issues is to listen and effectively execute solutions based on each client’s requirements and each debtor’s circumstances.

Fully Regulated and Accredited

We are a UK based company. Unlike many debt recovery companies we pride ourselves on a bespoke approach when dealing with your debts.

contact us

Reach out to us & we will help you

18 Cottesmore Gardens, London, W8 5PR

p: 02031372828
e: [email protected]

Give us a call anytime, we endeavor to answer all enquiries within 24 hours on business days.

We are open from Monday - Friday: 9:00 am TO 5:00 pm.