Mixi Debt Recovery specialises in collecting delinquent debt in a manner which provides the best cash outcome for our clients. We employ well educated collectors to work in a professional and persistent manner, achieving better results and maintaining a professional corporate image.

At Mixi Debt Recovery we use technology in a conservative manner to assist the recovery process, whilst we recognise it’s importance we do not rely on it to achieve results. Our debt recovery system has been developed using best of breed technology to automate administration as far as possible. Letters, emails and reports are produced automatically allowing our collectors to focus their efforts on investigating and negotiating with debtors. Our system also produces status and reconciliation reports for clients, but our collectors can also be contacted for more in depth updates.

Whilst many debtors can be categorised as ‘can’t pay’ or ‘won’t pay’, many will believe they have a valid dispute, Mixi will examine the facts in relation to the terms of business in order to explain to the debtor clearly that their dispute is invalid and the consequences of persisting with non-payment. In some cases we may escalate the debt to our solicitor* in order to resolve the dispute, usually without the need for legal process. Our collectors will negotiate with ‘can’t pay’ and ‘won’t pay’ debtors in the most appropriate manner to collect the debt as quickly and cost effectively as possible. The explicit threat of a litigation and enforcement route is usually successful in persuading ‘won’t pay’ debtors to resolve the matter. In some cases they may believe they are protected by a Limited company or believe their assets are hidden, then often the ‘corporate veil’ can be lifted or other litigation/enforcement route threatened that can achieve payment.

Where Mixi are unable to collect in our debt recovery process we may recommend escalating the debt to our legal team*. Where we believe litigation is appropriate we will contact you to discuss our reasoning, explaining the process, the potential costs and the likelihood of success. Whereas most law firms judge a success to be a win in court, this will not necessarily achieve payment and even if it does the costs of action can exceed the value of the debt recovered. At Mixi our objective is to achieve a cash positive result, so we consider the chances of effective enforcement as well as the costs and risks of litigation when advising on taking action.

Most businesses will at some stage be faced with customers who do not pay on time and as a result may experience cash flow problems. There is usually a reason why businesses that are supplied with goods or services do not pay on time, and often it’s because they are in financial difficulty or because they are using credit to fund their own business, taking on extra staff and investing in new equipment while avoiding paying their creditors.

In either case there is a high risk that late payers will become bad debtors if the situation is not managed effectively and quickly. Why should your business suffer because of another business’s poor administration or financial problems, and why should money that is rightfully yours be used to fund someone else’s business when it could be used to grow your own business.

We have helped organisations of all sizes across a variety of industries to recover the money owed to them. Unpaid debts can restrict the growth of your business, and it’s a common problem that is faced by plenty of businesses. Late payments can be caused by a number of factors – perhaps your customer is in financial difficulty, or their internal administration is poor. Maybe they are using your credit to fund their business, or perhaps they are even suffering from bad debtors of their own. Whatever the reason, commercial debt recovery can be a stressful, challenging situation for you and your debtor.

By handing your commercial debt recovery to Mixi Debt Recovery, you are choosing a simple, professional solution to the problem that will ensure that you and your customer reach the best resolution possible, no matter where you are starting from. We understand that our clients can feel guilt and even fear about the pressures of the debt recovery process, but by leaving the contact to the professionals and trusting in our extensive knowledge, you will get the results your business needs.